Terms of Service

These Terms of Service (“Terms”) form a binding agreement between you and ChallanDekho regarding your access to and use of https://challandekho.com, our apps, and related services (collectively, the “Platform”).

By accessing or using the Platform, creating an account, searching vehicle information, or placing an order, you agree to these Terms and our Privacy Policy and Refund Policy. If you do not agree, do not use the Platform.

You must be at least 18 years of age and competent to contract under Indian law. If you use the Platform on behalf of another person or entity, you confirm you are authorised to bind them to these Terms.

You are responsible for ensuring that any vehicle number or document details you submit are accurate and that you are entitled to request the related information or settlement.

ChallanDekho is a private digital platform that helps users discover vehicle-related information (such as challan, RC, DL, PUC, and fuel price references) and, where available, facilitates paid services such as challan settlement.

We are not a government department, Regional Transport Office (RTO), traffic police authority, or court. We do not issue challans, RC books, driving licences, or PUC certificates. Official records remain with the relevant public authorities.

Lookup results depend on third-party and/or authority data sources and may be delayed, incomplete, or temporarily unavailable. Always verify critical compliance decisions with the issuing authority when required.

Access to certain features (including full challan details, settlement, garage, and orders) requires OTP-based login with your mobile number. You must keep OTPs confidential and not share them with anyone.

You are responsible for activity under your authenticated session. Notify us promptly at support if you suspect unauthorised access.

When you create a settlement or other paid order, you authorise us to process the selected items and to charge the displayed amount through our payment partner, Cashfree.

Prices may include government dues (for example challan amounts payable to authorities) and platform convenience or service fees. Applicable taxes (including GST), if any, will be shown at checkout where required.

Payment is processed by Cashfree. A successful debit or Cashfree checkout callback alone does not always mean the underlying authority settlement is complete. Final order status is determined by our systems after payment verification and downstream processing.

You agree to provide accurate payment and contact details and not to use stolen or unauthorised payment instruments.

Settlement timelines after successful payment and verification are typically 2–3 working days, but may vary by state, offence type, and authority processing queues.

Once dues are successfully submitted or accepted by the relevant authority, the challan amount itself is generally non-refundable. See our Refund Policy for failed, duplicate, or uncompleted cases.

Paying through the Platform does not automatically cancel enforcement actions already in progress (such as court notices). Keep your payment receipt and order ID for your records.

You agree not to:

• Misuse lookups for harassment, stalking, unlawful profiling, or other illegal purposes.
• Attempt to scrape, overload, reverse engineer, or bypass security or rate limits.
• Submit false vehicle numbers, forge documents, or interfere with others’ accounts.
• Use the Platform to facilitate fraud, money laundering, or payment instrument abuse.
• Copy, resell, or commercially redistribute Platform data except as expressly permitted.

The Platform’s design, trademarks, logos, software, and original content are owned by ChallanDekho or its licensors. Government data and third-party content remain the property of their respective owners.

You receive a limited, non-exclusive, non-transferable licence to use the Platform for personal or internal business vehicle-management purposes in accordance with these Terms.

The Platform is provided on an “as available” basis. While we aim for accuracy and uptime, we do not warrant that lookups are error-free, complete, or continuously available.

Information shown should not be treated as legal advice. For disputes with traffic authorities, seek appropriate legal counsel or follow the authority’s prescribed process.

To the maximum extent permitted by Indian law, ChallanDekho and its directors, employees, and partners shall not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, goodwill, or business opportunity.

Our aggregate liability arising out of any order or claim relating to the Platform shall not exceed the fees you paid to us for the specific paid transaction giving rise to the claim (excluding amounts remitted onward as government dues), or ₹1,000 if no such fee was paid.

Nothing in these Terms excludes liability that cannot be limited under applicable law (including fraud or wilful misconduct).

You agree to indemnify and hold harmless ChallanDekho from claims, losses, and expenses (including reasonable legal fees) arising from your misuse of the Platform, violation of these Terms, or infringement of third-party rights.

We may suspend or terminate access if we reasonably believe you have violated these Terms, posed a security risk, or engaged in fraudulent activity. You may stop using the Platform at any time.

Provisions that by nature should survive (including intellectual property, disclaimers, liability limits, indemnity, and governing law) will survive termination.

Refunds are governed by our Refund Policy (including Cashfree processing timelines with a published buffer of up to 12 working days depending on payment mode). Personal data is governed by our Privacy Policy.

We may update these Terms from time to time. Continued use after the updated Terms are posted constitutes acceptance, except where additional consent is required by law.

These Terms are governed by the laws of India. Courts in India shall have exclusive jurisdiction, subject to any mandatory consumer-protection venue rights you may have.

Before filing a formal dispute, please contact us so we can attempt an amicable resolution.

Questions about these Terms: legal@challandekho.com. Support: support@challandekho.com | +91 1800 000 0000 (Mon–Sat, 9:00 AM – 7:00 PM IST).